MW99 Privacy Policy – Malaysia Member Data Protection

Mw99 is a leading online gaming platform committed to the privacy and security of our members' data. This Privacy Policy explains in detail how mw99 collects, processes, stores, and protects your personal information when you use our website at mw99.onl, our mobile app, and any related services.

This document applies to all users of the MW99 platform, including unregistered visitors, registered members, and any party interacting with our services in any capacity. By continuing to use the MW99 platform, you acknowledge that you have read and fully understood this policy.

Mw99 collects your personal information through several channels while you use our platform. Below are the data categories we collect and the purposes for their collection:

We may also receive information about you from trusted third-party sources, such as identity verification service providers and fraud prevention agencies, solely for the purpose of verifying your identity and protecting the security of the platform.

Mw99 only processes your personal data for legitimate purposes directly related to the provision of our services. We do not process your data for any purpose you are unaware of or have not consented to.

• Account Management: Creating, verifying, and managing your mw99 account, including the identity verification (KYC) required for legal compliance.
• Transaction Processing: Processing deposits, withdrawals, and any financial transactions you make on the platform securely and accurately.
• Platform Security: Detecting and preventing fraud, money laundering, multi-account usage, and any activity that violates our terms of service.
• Service Improvement: Analyzing usage patterns in aggregate and anonymized form to improve the user experience, platform performance, and the range of games we offer.
• Communications: Sending important notifications about your account, policy changes, promotional offers (where you have given consent), and customer support updates.
• Legal Compliance: Fulfilling our obligations under applicable Malaysian laws, including PDPA compliance, AML requirements, and financial reporting obligations.
• Responsible Gaming: Monitoring gaming patterns to identify signs of at-risk behavior and providing appropriate interventions to protect the well-being of our members.

Mw99 understands how sensitive your personal information is. As such, we enforce strict policies on who may access your data and under what circumstances information sharing may occur.

We share your data ONLY in the following situations:

• Authorized Service Providers: Technical partners who help us operate the platform, such as payment service providers (FPX, Touch 'n Go, GrabPay payment gateways), licensed game providers, and identity verification services. All such parties are bound by strict confidentiality agreements and may only use your data for the specified purposes.
• Legal Requirements: When we are required by Malaysian law or a court order to disclose certain information to the relevant authorities, including the Ministry of Home Affairs, Bank Negara Malaysia, or other law enforcement agencies.
• Protecting Our Interests: In cases of suspected fraud, money laundering, or legal litigation where data disclosure is necessary to protect the legitimate rights and interests of MW99 or our other members.
• Your Consent: Where you have explicitly agreed to share your data with a specific party for a purpose of your own choosing.

Mw99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, game sessions, and transaction security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collecting anonymous information about how you use our platform — pages visited, time spent, and errors encountered — to help us improve our services.
• Functional Cookies: Storing your preferences such as language, display settings, and login details to enable a more personalized experience.
• Analytics Cookies: Helping us understand overall traffic patterns and platform usage in aggregate using internal analytics tools.

You can manage or disable cookies through your web browser settings at any time. Please note, however, that disabling certain cookies may affect the functionality and user experience of the MW99 platform.

Mw99 continuously invests in the latest security infrastructure to ensure your personal data is always protected against unauthorized access, loss, destruction, or accidental disclosure.

Security measures we implement:

• End-to-End Encryption: All communications between your device and mw99 servers are encrypted using TLS 1.3 with AES-256 encryption.
• Layered Access Control: Access to member data is strictly limited on a "need-to-know" basis — only authorised personnel may access sensitive data.
• Regular Security Audits: We conduct regular penetration testing and security audits by qualified independent cybersecurity firms.
• 24/7 Monitoring: A real-time security monitoring system that automatically detects and alerts on any unusual activity or intrusion attempts.
• Secure Data Backup: Data is automatically backed up at regular intervals to geographically separate locations to ensure service continuity.

Mw99 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy or to comply with applicable legal requirements. We do not retain data longer than necessary.

• Active Account Data: Retained for as long as your account is active on the MW99 platform and for the period required after account closure for legal compliance purposes.
• Financial Transaction Records: Retained for a minimum of 7 years after the transaction occurs, in line with applicable Malaysian financial and tax legal requirements.
• Security Logs: Retained for 12 months for the purposes of investigating any security incidents that may arise.
• Communication Data: Emails and customer support conversation records are retained for 24 months for dispute resolution and service improvement purposes.
• Marketing Data: Retained until you withdraw your consent to receive marketing communications.

Once the retention period expires, your personal data will be securely deleted or anonymised so that it can no longer be linked to you personally. This deletion process is carried out in accordance with established security standards to ensure the data cannot be recovered.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and the data protection principles we uphold, you have the following rights regarding the personal data we hold:

• Right of Access: You have the right to request a copy of the personal data we hold about you at any time.
• Right to Rectification: You have the right to request that we correct any information that is inaccurate, outdated, or incomplete.
• Right to Erasure: Under certain circumstances, you may request that we delete your personal data, subject to our legal obligations to retain certain records.
• Right to Restrict Processing: You may request that we restrict the processing of your data under certain circumstances provided by law.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes at any time.
• Right to Withdraw Consent: For processing that relies on your consent, you may withdraw that consent at any time without affecting the validity of any processing carried out prior to withdrawal.

The mw99 platform is strictly for individuals aged 18 years and above. We do not intentionally collect, process, or store any personal information from individuals under the age of 18.

All account registrations require age verification as part of our KYC process. Should we discover that we have inadvertently collected personal data from a minor, we will take immediate steps to delete that information and close the associated account without delay.

Parents or guardians who believe their minor child has registered or provided personal information to MW99 are encouraged to contact us immediately at [email protected] so that we may take appropriate action.

The mw99 platform may contain links to or be integrated with third-party services, including licensed game providers and payment processors. This Privacy Policy applies solely to the mw99 platform and does not cover the privacy practices of those third-party websites or services.

We encourage you to read the privacy policy of those third-party providers before using their services. mw99 is not responsible for the data protection practices of any third party that is independent of our control.

Mw99 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technological developments, new legal requirements, or other legitimate operational reasons.

You will be notified of any material changes to this policy through:

• A prominent notice on the mw99 platform homepage.
• Email to the address registered in your account (for significant changes).
• In-account notification upon your next login.

The "Last Updated" date at the top of this document will always be updated to reflect the date of the latest amendment. Continued use of the mw99 platform after changes are published will be considered acceptance of the updated terms.

If you have any questions, concerns, or complaints regarding how mw99 handles your personal data, or to submit any request related to your rights under the PDPA, please contact us through the following channels: